3 modeles d'email pour reserver un hotel

Subject: Room booking request — 3-6 May 2026

Dear Reservations Team,

I would like to book a double room with a king-size bed at your hotel from Friday, May 3rd 2026 to Monday, May 6th 2026 (3 nights, 2 guests).

Could you please confirm:
• Availability and total rate including taxes
• Whether breakfast is included
• Check-in / check-out times
• Cancellation policy

I will be arriving around 7 PM by taxi. I'd appreciate a quiet, non-smoking room on a high floor if possible.

Thank you in advance for your confirmation.

Kind regards,
Jean Dupont
+33 6 12 34 56 78

Subject: Booking modification request — Reference HB47291

Dear Reservations Team,

I hope this email finds you well. I would like to modify my existing booking (reference HB47291, under the name Dupont, arriving May 3rd 2026).

Specifically, I would like to:
• Extend my stay by one additional night (checking out on May 7th instead of May 6th)
• Change from a double room to a twin room if available

Could you please confirm availability, the updated total rate, and whether any cancellation fees apply?

Thank you for your assistance.

Kind regards,
Jean Dupont

Subject: Cancellation request — Booking HB47291

Dear Reservations Team,

Due to unforeseen circumstances, I need to cancel my reservation (reference HB47291, under the name Dupont, arriving May 3rd 2026).

Based on your cancellation policy, I understand that cancellations made more than 48 hours before arrival are free of charge. Could you please:
• Confirm the cancellation in writing
• Confirm that no charges will be applied to my card
• Process any refund if a deposit was taken

I apologise for the inconvenience and hope to book with you again in the future.

Kind regards,
Jean Dupont